Assertiveness Training - EOD

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Course: 211182 - Assertiveness Training - EOD

Course Description:

HUMAN RESOURCES & ORGANIZATIONAL EFFECTIVENESS: Assertiveness is the underpinning of professional communication, and is one of the most powerful skills you can possess. In this workshop, participants learn to differentiate among assertive, passive and aggressive communication styles, examine the potential harm and appropriate times to use each style, and practice techniques for constructively applying assertive communication skills in a variety of situations.


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Course Outline

  • Defining and recognizing assertive interpersonal communication techniques
    • Reviewing practical definition of Assertiveness
    • Reviewing specific tools and characteristics of communication
  • Differentiating between Aggressive, Assertive, and Passive response styles
    • Reviewing traits of each style of communicating
    • Role playing responses elicited by each style
    • Examining appropriate times to use each style and potential benefits vs. harm
  • Applying assertiveness skills in a practical setting
    • Constructing assertive communication - Interactive group exercise
    • Role playing different scenarios
    • Demonstrating skills in class to determine a response/script with realistic scenarios
Course Type: In Classroom
CEU: 0.30

No section available

Category: Professional Development - Professional Enhancement

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