Managing Difficult Behavior as a Supervisor - EOD

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Course: 211195 - Managing Difficult Behavior as a Supervisor - EOD

Course Description:

EMPLOYEE & ORGANIZATIONAL DEVELOPMENT: Managing employees' performance is the most important part of a supervisor's job and can be the most difficult with "difficult" employees. This workshop will examine some of the more common difficult employee behaviors such as tardiness, lack of dependability, on-going conflict, poor emotional management, complainers, blamers, and offer strategies to help reshape behavior. This course is taught by an HR Employee Assistance Program instructor.

Prerequisites

  • None

Course Outline

  • Defining 'difficult'; which are difficult behaviors and which are discipline issues
    • Reviewing definition of a difficult behavior
    • Discussing examples of real behaviors employees exhibit
  • Understanding patterns of difficult behaviors
    • Reviewing patterns
    • Discussing what the patterns are like as a supervisor
    • Discussing how participants deal with the behaviors and the result
  • Reviewing tricks, tools, and techniques for managing behaviors
    • Reviewing tricks, tools, and techniques for dealing with difficult behaviors
    • Applying to actual situations-group discussion
    • Practicing, reviewing and summarizing take-home points
Course Type: In Classroom
CEU: 0.30
Sections:

No section available

Category: Professional Development - Leadership/Management/Supervisory

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